Privacy Policy
This policy explains what information we collect, why we collect it, and how we look after it.
What we collect
Your contact details (name, email, shipping address), your order details, payment information (handled by our payment provider), and your prescription information when you choose to provide it.
How we use it
To process and ship your order, make your lenses, provide customer support, and send order updates. We treat prescription details as sensitive health information and limit who can access them.
Sharing
We do not sell your personal information. We share only what’s necessary with the service providers who help us fulfil your order — our lab, shipping carriers, and payment processor.
Your choices
You can ask us to access, correct, or delete the information we hold about you at any time by getting in touch.
Security
We use reasonable safeguards to protect your information, though no method of storage or transmission is ever completely secure.
Contact
Questions about your privacy? Email us at hello@pacificglasses.ca.